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Terms and Conditions of Rental

This page provides our standard terms and conditions of rental for guests. If you are an owner looking for our terms and conditions of management, please click on the Owners tab alongside or the link below to see information on our terms and conditions.

Donalds Five Star, hereinafter referred to as the Company, or the owner of the property, hereinafter referred to as the Owner, offer the short term rental/letting of the Property named on the Rental Agreement (a copy is supplied on booking of your vacation property), to the person named as the Party Leader and to the named party members (on the Rental Agreement), hereinafter referred to as the Guest, under the terms set out below.

Email booking
The Company will provide a written quotation by email or facsimile showing the total rental fee to the Guest for the Property. Quotations are valid for 30 days, unless and until the Property is either booked by a third party, or the Company receives a deposit for the same dates (or part thereof) from any party. Where the Guest agrees by email, facsimile or other written device to book the Property,the Company will provide a booking confirmation to the Guest by email, facsimile or posted mail. The booking shall be provisional for a period of 14 days from the date of the booking confirmation. The Guest must pay the requested deposit or payment as defined on the booking confirmation within that 14 day period. During that period, the Company reserves the right to accept any booking for the Property from a third party, where said third party agrees to payment prior to receipt of payment from the Guest.

Confirmed Booking
On receipt of the required payment from the Guest, the Company will issue a Rental Agreement by facsimile or mail to the Guest. Only on release of the Rental Agreement from the Company is the booking determined as confirmed.

Rental period
The Guest agrees, and the Company permits the Rental Period to begin and end on the dates shown as the rental period (on the Rental Agreement).

Seasonal Dates:

Check in
Check in to the Property is after 4:00 pm on the date of arrival as shown on the rental agreement or booking confirmation. Any Guest arriving to collect keys before that time may be refused, at the discretion of the Company. Within 24 hours of arrival at the Property, the Guest agrees to complete the Rental Agreement (on receipt) and return the signed form within 1 working day to the offices of the Company.

Check out
Check out is on the date of departure as shown on the Rental Agreement at 10:00 am. All keys must be returned to the offices of the Company by 11:00 am on the date of departure. Should the Guest require a late check out, the Guest must have agreed this not less than 3 days prior to the departure date with the Company. If the Company is able to accommodate the request of the Guest, then there is a charge of $25 per hour payable in advance.

Our homes or non-smoking homes.
Please restrict smoking to the outdoor patio areas.

No Pets
For the comfort of all our guests, we ask that you refrain from bringing your pets.

Security Deposit
The Guest has paid a refundable security deposit to the Company or the Owner (amount shown on the rental agreement) prior to arrival. The Guest is responsible for all loss or damage to the property or its' inventory during the Rental Period. The Guest must complete and return the Rental Agreement within 1 working day to protect their security deposit from claims made as a result of damages found during their stay or following their departure.

The Guest agrees that the Company or the Owner can deduct sums from the security deposit to cover:

* Early arrival or late departure charges	* Non-return of keys
* Loss or breakage of inventory items	* Damage to the Property or its' equipment

Where loss or damage to the Property, the Inventory, or equipment exceeds the amount of the security deposit, the Company or the Owner will bill the Guest for the shortfall, and the Guest agrees to pay. In the event that the Guest fails to pay any such shortfall, the Company reserves the right to exercise any legal remedies to pursue the amount owed from the Guest.

Payment
The Guest agrees to pay the Total Rental Fee as shown on the Rental Agreement within the due dates as set out on the booking confirmation. In the event of late payment, or failure to pay, the Company reserves the rights to levy the cancellation percentage charges against any money that the Guest has paid in advance and cancel the booking of the Guest. Where the money paid in advance is insufficient to cover the calculated percentage, the Company reserves the right to exercise any' legal remedies to pursue the amount owed from the Guest.

Cancellation Policy and Fees

Cancellation fees are assessed as follows:

1. Cancellations made 90 days or before arrival date will be refunded in full.

2. Cancellations made 60 to 89 days before arrival are subject to a cancellation fee equal to the deposit.

3. Cancellations made 30 to 59 days before arrival are subject to a cancellation fee equal to 50% of the room charges.

4. Cancellations made 29 days or less before arrival are subject to a cancellation fee equal to 100% of the room charges.

Cancellation notice must be submitted in writing. The date of the postmark, as noted by the postal service, is the date used to determine refund fees. All cancellations from the guest will be acknowledged by the company within 2 business days from receipt. If no response has been received by the lessee in this time period, then it is the lessee’s responsibility to contact the company to make sure a cancellation has been received by the company.

Refund Policy.

Any money due a lessee from a cancellation will be refunded to the lessee within 30 days of accepted cancellations by the company. However, at the option of the lessee, the lessee may choose to leave the cancellation fee, less the deposit, as a payment on a future booking. This reservation can be used within 13 calendar months of the original occupancy date. The new booking will be subject to availability at the time the reservation is made and will be treated as a new booking. A new deposit will be required for the new reservation, subject to the same terms as the first booking.

Limitation of liability
The Company makes all reasonable efforts to provide advice and safety information. This information can be found in the HomePack at the Property. It is the responsibility of the Guest to ensure that they have read and understood the contents and advice given. The Company is willing to provide any and further information pertaining to the Property providing the Guest has fist read the HomePack. In addition, the Company states the following:

The Company and/or the Owner do not accept liability for equipment failure and or services in the Property. In the event of failure of equipment, the Guest must notify the Company within 1 working day such that the Company may elect to effect a remedy to the failure.
The Company and/or the Owner do not accept liability for lost or stolen personal property of the Guest from the Property during the Rental Period. The Company provide information and advice in the HomePack to the Guest in an advisory capacity only, with no guarantee or promise of security, even where the Guest make use of any advice given. In the event that property of the Guest is lost or stolen, the Guest should advise the Company, and the Company will notify the appropriate authority.
The Company and/or the Owner accept no liability for personal loss or injury to the Guest during the Rental Period. The Guest must ensure that they have adequate insurance cover. The Company provides information and advice in the HomePack to the Guest in an advisory capacity only, with no guarantee or promise implied.
The Guest must ensure that Children are supervised at all times.
The Company and/or the Owner do not accept any liability for the acts or omissions of any agent. These include but are not limited to, airlines, car-hire companies, travel agents, ticket agents, homeowners, or utility providers.
The Company and/or the Owner do not accept liability for acts of violence, nature, fire, flood, war, civil disobedience, riot, or other force majure that may have a deleterious effect on the Guest. In the event of such force majure the Company will try to assist the Guest wherever possible to do so.

The Company does not accept liability for removal of the Property from the marketplace, or transfer of the Property to another company by the Owner that results in the Property becoming unavailable for the Rental period. Wherever such an event occurs, the Company will offer the Guest a suitable alternative accommodation to equal or better quality, subject to availability. In the event that the Guest refuses the offered alternate property, then the Guest may cancel the booking, and the Company will refund the Total Rental Fee, less the applicable cancellation percentage rate. In the event that a suitable alternate property is not available, then the Company shall refund the Total Rental Fee, and that shall be the extent of its liability to the Guest.